How to contact us
- via our online enquiry form
- call us on 1800 659 538
If you have a question about your debt, call the state government department or agency that issued the original fine or invoice to you. Check the original expiation notice or invoice for these contact details.
How to pay your fine
There are a range of ways you can pay your fine or debt. See ways to pay for more details.
Compliments, complaints and feedback
If you would like to raise any concerns or provide feedback about your dealings with our office, call 1800 659 538. More information about raising a complaint is available on the Department of Treasury and Finance website.
If you are still unhappy with the outcome, the Ombudsman may be able to help. Visit the Ombudsman's website or phone (08) 7322 7020 or Toll free 1800 182 150 (outside metro SA only).
Client code of conduct
Everyone deserves to feel safe and to be treated with respect. We at the Fines Unit are here to help you resolve your outstanding debts.
When you contact us, you can expect to be treated with professionalism, courtesy and respect, and we expect the same in return. We understand that sometimes dealing with outstanding debts can be frustrating, but if you cross the line by threatening, intimidating or verbally abusing our staff, we cannot help you and you will be referred to the appropriate authorities.
Domestic and family violence assistance
We have policies and procedures in place to protect the safety of clients who may be affected by domestic and family violence.
How we can support you
Our client team can discuss ways we can support you if you have received a fine or enforcement notice. Our team is specially trained to support you and discuss your situation in a way that promotes your safety and privacy. The ways we can support you depend on your circumstances and may include:
- Update your contact details and who can access your account
- Keep your information private and secure
- Provide flexible payment assistance options
- Work together to manage your debt and find the best solution for your situation
- Provide contact details for support services if you need them
- If you’re working with an advocate or financial counsellor, we can talk with them about your account with your consent
Manage your account online using the MyFines Portal
Register and log in online to:
- Check your balance
- Make a payment
- Set a payment arrangement
- Update your contact details
Contact us via our online enquiry form
When completing the online enquiry form, you may wish to include:
- Your preferred contact method
- Details of an advocate or financial counsellor, if you are working with one
- Confirmation that you are happy for the Fines Unit to reach out to your financial counsellor on your behalf, if this is your preference
Call us: 1800 659 538
Monday to Friday 8:30am to 5:00pm
Please be aware that our phone wait times can vary and may be longer during busy periods. If privacy or timing is a concern, you may prefer to use the MyFines Portal or the online enquiry form.
Scams and alerts
Every day, scammers send out spam emails, text messages, notices, letters or correspondence, and make phone calls to random, unknown recipients for the purposes of being deceitful to innocent people. The subject of these scams can sometimes be fines or state debt related, go to the scams and alerts page to read more.