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On this page you will find frequently asked questions about managing your debt on myfines.sa.gov.au. If you are looking for information that hasn't been covered on this page, please contact us.

 

Why can't I add a new SAPOL fine?

If your notice number begins with a B or G, the police officer who issued your fine may still be in the process of having your fine uploaded onto the SAPOL system. Please wait until a week before the due date and try again. Alternatively, you can print and complete a payment arrangement request form and return it to us by fines [at] sa.gov.au (email) with a copy of your notice, before its current due date.

If you have enquiries about your fine and why it was issued, please contact the SAPOL Expiation Notice Branch on (08) 8463 4388 or via enb [at] police.sa.gov.au (email).

Why can't I add my parking fine or non-SAPOL fine?

This means the fine is still with the agency that issued your fine e.g. Council. You can still print and complete a payment arrangement request form and return it to us via fines [at] sa.gov.au (email) with a copy of your notice, before its current due date.

If you have enquiries about your fine and why it was issued, please contact the government agency that issued your fine.

I've moved, why hasn't my address been updated?

Updating your address with mySAGOV or another government department does not automatically update your details with us. Any time you move or change your contact details you need to let us know.

How do I see all the payments I have made?

You are able to view your transaction history through your myfines account for Fines and/or State Debt. Click on the Transaction History menu option to show a list of all payments and adjustments as well as any new debts or fees.

If you have just made the payment, please allow up to 5 business days for processing time in order for the payment to be listed.

How can I get a copy of a Fines Unit notice that has been sent to me?

For Fines notices sent to you, go to Fines Online Services and click on Notices. Remember the original fine isn’t issued by the Fines Unit. You will need to contact the government agency that issued your fine if you need the original notice e.g. council.

For State Debt notices sent to you, go to State Debt Online Services and click on Notices. Remember the original invoice isn’t issued by the Fines Unit. You will need to contact the government agency if you need the original notice e.g. Department for Education, Fleet SA (SAFA).

How do I know if I have a Fines restriction on my licence or if I am prevented from doing business with the Registrar of Motor Vehicles (Service SA)?

Go to Fines Online Services and select Current Fines. If you have any restrictions they will appear in red writing under the fine reference(s). It is always best to check with Service SA regarding the status of your licences.

I want to dispute the enforcement of my fine so I've lodged a dispute with the Fines Unit. How can I tell when my review application was granted?

When a dispute of an enforcement of a fine is granted, a confirmation letter is issued to you via Australia Post. The letter will display the date it was approved. To view a copy of the confirmation letter, go to Fines Online Services, and select Notices.

I'm having trouble logging in with the reference numbers I have

If you experience issues locating your account with the reference numbers you have, you can log in with other identification details (ID) including your full name, licence number and date of birth. Go to Fines Online Services click on: I don’t have my reference numbers and complete the fields provided.  

Where can I locate the vehicle registration number (rego plate) for my fine?

Go to Fines Online Services and select Current Fines. Under each fine reference there is an Offence details field. Any fines involving a vehicle will have all the details here, including the registration number.

Where can I find a Justice of the Peace (JP) to witness my statutory declaration?

Here are a couple of helpful links:
Royal Association of Justices SA
JP Support Services, Attorney-General's Department

How many demerit points do I have?

You will need to contact Service SA on 13 10 84 to discuss your demerit points, we do not hold that information.